Q: What is AutoShip?
A: AutoShip is a convenient, no-hassle way to
have product shipped to you automatically on a monthly basis for personal
consumption.
Q: Are there any benefits of using AutoShip?
A: Yes. You can
receive a 5% discount (up to $15) off your AutoShip order. To receive the
accumulating 5% discount you must maintain your AutoShip order for three (3)
consecutive months. The dollar value of the 5% discount builds each month and is
applied to your third AutoShip order. Thereafter you will automatically receive
your 5% discount on each subsequent order. If you cancel your AutoShip order you
will be required to re-qualify for the 5% discount by participating for three
(3) consecutive months.
Q: When will I receive my 5% discount?
A: When you sign up for
AutoShip your 5% discount* will initially accumulate for the first and second
months and then your savings will be deducted from your third AutoShip order
total. For example, if you placed an AutoShip order in May, June and July, your
discount (5% for May, 5% for June and 5% for July) would be deducted from your
AutoShip order total in July. As long as you maintain your AutoShip order in
each subsequent month, you will continue to receive a monthly 5% discount.
Q: When will my order be processed?
A: Your AutoShip order will be
processed once each month. Participants may choose to have their order processed
between the 1st and 25th of the month and may cancel at any time.
Q:Are there any specific requirements for an AutoShip order?
A:
Yes. To qualify for the 5% discount*, you must maintain your AutoShip order for
a minimum of three consecutive months. If you skip a month once you have
qualified, you must start over in the qualification process.
Q: Can product specials or promotions be added to an AutoShip
order?
A: No. Product promotions cannot be added due to the timing of our
promotions and the intent of the AutoShip program.
Q: Can I use an electronic product certificate on an AutoShip
order?
A: No. Electronic product certificates, such as those issued for
account renewals, cannot be used on AutoShip orders due to the intent of the
AutoShip program.
Q: What if my email address changes?
A: Simply visit the Nature's
Sunshine Web site to your email address.
Q: Once I set up an AutoShip order, can I change the items on the
order?
A: Yes. You may edit the items as often as you want. All changes
to your order must be made a day prior to your scheduled AutoShip date. AutoShip
orders are processed the morning of your chosen date, thus changes made after
this time will be reflected on your next month's order.
Q: Can I cancel an AutoShip order?
A: Yes, however if the AutoShip
order has been active for less than three (3) consecutive months, you will not
receive the 5% discount on any previous shipments. If you decide to join the
program at a later time, you will be required to once again meet the
three-consecutive-month minimum.
Q: How can I confirm that my order has been processed?
A: You will
be notified by via email when the order is processed. It will also be noted on
the AutoShip Web pages.
Q: How many AutoShip orders per account may I have?
A: You are
limited to one AutoShip order per account.
Q: What if items on my AutoShip orders are backordered?
A: You will
be notified via email as to which items were backordered. They will be shipped
separately when they become available.
Q: What if products on my AutoShip order are discontinued or otherwise
non-orderable?
A: When you set up your AutoShip order you may choose to
have any discontinued non-orderable items automatically removed and the order
processed as normal on your AutoShip date.
If you have not chosen this
option, a hold will be placed on your AutoShip order and you will be notified
via email regarding any discontinued products. You will be asked to return to
the AutoShip Web page and authorize the processing of your order without the
discontinued products. Once you have authorized the order it will ship out the
next business day. This does not change your standard processing date. If you
fail to make the appropriate changes to the order before the last day of the
month, the AutoShip order will be d, and you will not receive the discount
for that month. You will be required to re-qualify for the discount by meeting
the three (3) consecutive-month minimum.
Q: What happens if there is a problem with my payment for an AutoShip
order?
A: If there is a problem processing your credit card (i.e. card is
declined or has expired), you will be notified by email. It is your
responsibility to correct the billing problem, (i.e. credit card number,
expiration date, etc.) before the end of the month. Once the billing information
has been changed, we will immediately try to process the order. This does not
change your standard processing date. If you fail to correct the billing problem
before the last day of the month, the AutoShip order will be d, and you
will not recive the 5% discount for that period. You will be required to start
the program again.
Q: If I have a question or problem with an AutoShip order, who can I
contact?
A: All question regarding AutoShip are handled via email only.
Please send email to AutoShip@natr.com
* You will receive a 5% discount up to $15 per month